<p>Direct answer: once a project is signed off, any new request should not be treated automatically as part of the original scope. It should be managed as a separate change request so both the client and the delivery team understand the impact on time, cost, and responsibility.</p>
<h2>What is a change request?</h2>
<p>A change request is a documented adjustment requested after scope approval, during delivery, or after handover. It may involve a new screen, a workflow update, a business rule change, a new integration, or additional reporting.</p>
<table><thead><tr><th>Item</th><th>What should be defined?</th><th>Practical example</th><th>Priority</th></tr></thead><tbody><tr><td>Change description</td><td>What exactly is requested?</td><td>Add a new order status</td><td>High</td></tr><tr><td>Reason</td><td>Why is it needed?</td><td>New operational requirement</td><td>Medium</td></tr><tr><td>Timeline impact</td><td>How much time is added?</td><td>3 working days</td><td>High</td></tr><tr><td>Cost impact</td><td>Is there extra cost?</td><td>KWD 150</td><td>High</td></tr><tr><td>Approval</td><td>Who must approve it?</td><td>Client-side project owner</td><td>High</td></tr></tbody></table>
<h2>Why do conflicts happen after sign-off?</h2>
<p>Because one side may see the request as a small tweak, while the other sees it as new scope. In Kuwait projects, the conflict usually comes not from the change itself, but from the lack of a clear approval and pricing process.</p>
<h2>When is a request outside scope?</h2>
<ul><li>When it adds a new function not covered in the SOW or PRD.</li><li>When it changes an approved user flow or business rule.</li><li>When it requires extra integrations, database updates, or UI redesign.</li><li>When it causes retesting, redeployment, or extra coordination effort.</li></ul>
<h2>How do you manage change requests without conflict?</h2>
<p>The best practice is to use a standard change request format: short description, reason, impact, cost, and approval. Work should not begin before clear approval is recorded. This keeps expectations realistic and gives the client a clean decision point.</p>
<p>At Sigma Tech, we recommend keeping a visible log of all change requests, including request date, review status, and whether the item falls under warranty or requires a separate quote. For consultation, Sigma Tech can be reached at +965 66991971.</p>
<h2>FAQ</h2>
<h3>Is every post-delivery change billable?</h3>
<p>Not always. If it fixes a defect in the original implementation, it may fall under warranty. If it introduces a new requirement, it is usually handled as a separate change request.</p>
<h3>Does a small change still need a change request?</h3>
<p>Yes, if it affects time, testing, cost, or scope, even if it seems minor.</p>
<h3>What is the most important rule?</h3>
<p>Do not start implementation before the impact is documented and approved by the authorized stakeholder.</p>
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