<p>Direct answer: a software warranty after delivery does not automatically mean you have an SLA or ongoing monthly support. In Kuwait, these terms should be separated clearly in the contract so expectations remain realistic after launch.</p>
<h2>What is the difference between warranty, SLA, and monthly support?</h2>
<p>A software warranty usually covers defects caused by the original implementation during a defined period after delivery. An SLA is an operational agreement that defines response times, resolution times, and severity handling. Monthly support is an ongoing arrangement that may include follow-up, minor maintenance, monitoring, and issue handling within defined hours or limits.</p>
<table><thead><tr><th>Item</th><th>Software Warranty</th><th>SLA</th><th>Monthly Support</th></tr></thead><tbody><tr><td>Purpose</td><td>Fix defects in original delivery</td><td>Define operational incident handling</td><td>Provide ongoing post-launch follow-up</td></tr><tr><td>Duration</td><td>Defined period after delivery</td><td>For the life of the agreement</td><td>Monthly, quarterly, or annual</td></tr><tr><td>Includes new features</td><td>No</td><td>Usually no</td><td>Usually no, unless stated</td></tr><tr><td>Measured by</td><td>Whether the issue is part of original scope</td><td>Response and resolution times</td><td>Support hours or request limits</td></tr><tr><td>Best use</td><td>Immediately after delivery</td><td>For operationally critical systems</td><td>For continuity and limited improvements</td></tr></tbody></table>
<h2>What does warranty usually cover?</h2>
<ul><li>Bugs that prevent delivered functions from working as agreed.</li><li>Issues caused by defects in the original implementation.</li><li>Fixes within the delivered project scope.</li></ul>
<h2>What is usually outside warranty?</h2>
<ul><li>New screens or new features.</li><li>Business logic changes after final approval.</li><li>Third-party fees such as hosting, SMS, or payment gateway charges.</li><li>Issues caused by external changes or incorrect third-party input.</li></ul>
<h2>When do you need an SLA or monthly support?</h2>
<p>If your Kuwait project depends on daily operations, real customers, and integrations such as KNET, APIs, or OTP, then warranty alone is not enough. You need a clear SLA or support plan that defines who receives incidents, when they respond, and what sits outside the scope.</p>
<p>At Sigma Tech, we recommend documenting these differences clearly inside the contract and handover documents, including the warranty period, reporting process, support hours, and whether a post-launch support package exists. For consultation, Sigma Tech can be reached at +965 66991971.</p>
<h2>FAQ</h2>
<h3>Does software warranty mean unlimited free maintenance?</h3>
<p>No. Warranty is limited by time and scope and focuses on defects in the original delivery only.</p>
<h3>Can a project include both warranty and SLA?</h3>
<p>Yes. This is common: a warranty period starts after delivery, while operational support continues under a separate SLA.</p>
<h3>What is the most important contract clause?</h3>
<p>Define what counts as a warranty-covered defect, what counts as new development, and what response and resolution terms apply if there is an SLA.</p>
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